"MedTek's system has helped our efficiency. In a few clicks we can search for reports easily. What used to take me hours earlier to organize now takes me less than 30 minutes a day to wrap up."
CG, ASC Administrator, CA

"Best customer service in the world! Always courteous and always looking to help! Always a live person I can speak to who answers and never after more than 2 rings."
JT, HIM Director, TX

"One thing that is guaranteed every morning is that the transcribed reports are there on time. That is one less thing to worry about".
CS, ASC Administrator, VA

"When I get to the surgery center, it is a relief to see all H&Ps are already printed. I love the "Auto Print" feature".
JP, Medical Records, ASC, NJ

"The savings were substantial. I could not believe that the MedTek bill was for one month, I had thought it was for 2 weeks."
PT, ASC Administrator, FL

"I love the ability to Electronically Sign the reports. Great feature; really saves me a lot of time ...Wow!!! I also love using my iPhone to make dictations and send them to MedTek."
AK, Physician, FL

"We have been using MedTek for over 5 years and have never had a lost dictation or a dictation that was not transcribed."
LM, ASC Administrator, CA

Technology Infrastructure

The MedTek servers are located in an advanced data center providing the highest available level of reliability, speed and security. The MedTek system has been designed from the ground up with security, confidentiality and reliability in mind.


  • Physical Security: Security guards are on site 24x7x365. Security cameras, biometric hand scanners; man-traps and electronic keycards are employed as well.

  • Managed network security, based on Cisco PIX firewall technology, protects against network hacking and denial of service attacks. 24 hour monitoring of firewall alarms allows quick response to threats.

  • All access to system/documents logged and auditable.
  • MedTek's website uses industry standard 256 bit SSL encryption to ensure that data such as dictations and transcriptions remain confidential and secure. All accounts are protected by username and password as well.

  • Managed server security ensures that all latest software patches and upgrades are tested and applied as required.


  • Servers are maintained on a 24/7/365 basis.

  • "Triple Data Backup" (RAID, on-site tape, off-site tape) ensures that critical medical information is kept safe and secure.

  • UPS with diesel generator fail-over ensures that servers stay up in case of power failure or disaster.

  • The latest technologies in fire protection including VESDA early smoke detection system, FM-200 gas-based fire suppression system, and double pre-action dry pipe fire suppression system.

  • Data Center conforms to Zone-4 earthquake standards and is built to sustain up to a 7.5 magnitude earthquake.

Network Access

  • Servers are connected to a global Tier-1 network, with a high capacity backbone (OC3, OC12, and OC48).

  • Multiple redundancies and peering ensure reliable and speedy data delivery, even if portions of network fail or are at capacity.